I'm a creative director and product design lead with more than 15 years of experience creating websites, apps, and experiences for museums, brands, and non-profits.

Meow Wolf Denver’s Convergence Station

I design interfaces and experiences that evoke delight and earn trust. I shape the processes that let that work grow, and I collaborate with exceptional multidisciplinary teams to bring promising ideas to life as brilliant products.

Beyond the screen, I’m a dad, writer, avid reader, amateur historian, museum lover, gardener, soccer enthusiast, and always learning.

troylachance19@gmail.com
303.396.5577

115 East Gowen Ave.
Philadelphia, PA 19119

Fluencies

Core Competencies

UX Strategy • Product Design Leadership • Human-Centered Design • Information Architecture • Interaction Design • Journey Mapping • Visual Design • Figma • Prototyping • Accessibility • Omnichannel Experience

Leadership & Strategy

Design Thinking • Cross-Functional Collaboration • Executive Stakeholder Communication • Data-Driven Design • Strategic Visioning • Mentorship & Team Development • Product Strategy

Technical & Analytical

Web Analytics • Usability Testing • Content Strategy • Digital Transformation • SEO • Mobile App Design, Branded Content

Tools & Platforms

Figma, Adobe Creative Suite, Miro, Jira, Maze

Select Clients

Nike
Coca Cola
NASA
Bloomberg
MIT Museum
Princeton University
Harvard University
National World War II Museum
Milton Hershey School
W.L. Gore
Smithsonian Institution
National Gallery of Art
Museum of the American Revolution
The Henry Ford Museum of American Innovation
Independence Visitor Center
Einstein Health
Science Friday
Bill & Melinda Gates Foundation
Art Institute of Chicago
Buffalo AKG Art Museum
Philadelphia Museum of Art
Penn Museum
The Field Museum

Select Honors, Appearances, and Publications

How Digital Design Can Inspire Imagination, Connection & Exploration, Hartford Art School’s Auerbach Lecture Series

Bringing it Home: Experimenting with a Nontraditional Exhibition Space, American Alliance of Museums Exhibition Journal

The National WWII Museum Re-Imagines Their Digital Presence American Alliance of Museums Annual Conference

Here Be Dragons; Making Maps (and mistakes) in Museums, Museums and the Web

Interactive Gold: Digital Experiences That Add Value, AAM

Communication Arts, Interactive Annual Judge

Webby Awards Winner

Communication Arts Interactive Annual Winner

SEGD Design Awards Winner

Fast Company World Changing Ideas Award Winner